In the next 2 minutes, we're going to create an Agent that automatically processes customer feedback from support emails, categorizes each item by type (bug, feature request, praise), organizes everything in a Notion database, and delivers weekly summaries to your product team for actionable insights.

Create a new Agent

Add apps to the Agent

For this use case, you'll need to connect Gmail (or your email provider), Notion, and Slack to your Agent.

Ask the Agent to process customer feedback

Now you can ask your Agent to automatically process support emails, categorize feedback, and deliver organized summaries to your product team.

Here's the prompt we've decided to use:

“Check our support email for customer feedback from the last week. Add each item to our Notion database "product-feedback" and categorize feedback by type (bug, feature request, praise). Then send a summary to #team-product in Slack with links to each item”

Of course, you can customize this to your liking.

• Replace "product-feedback" with your actual Notion database name for feedback tracking

• Change #team-product to your actual product team or development channel

• Add custom categories like "usability", "performance", "integration" to match your product focus

• Use Outlook or other email providers instead of Gmail if that's your support system

• Send summaries via email or Teams instead of Slack to match your communication tools

• Include priority scoring based on customer tier or feedback urgency for better triage